You can order Fibrely through a variety of different methods depending on which one suits you best. To order online, simply go to our homepage fibrely.co.uk and enter your postcode to start your journey or you can order over the phone by contacting our team.
To get a service from Fibrely, in most cases you must be in FTTP (Full Fibre) compatible area however from time to time we do have offers for none FTTP services.
Typically it will take two weeks to install a service however this timeline is dependent on the type of installation required. If this is the first time you are taking an FTTP (Full Fibre) product and do not already have a Fibre Optic cable and ONT installed then it could take longer to complete the works (we refer to this as a KCI 2 Assure Install).
In the KCI 2 Assure circumstance, there will be two stages to installing your Fibre. First, work will be conducted outside your property, then we will complete the installation inside your home.
External Work connecting Fibre to your Property.
We will connect a fibre cable to a compact box, which we'll affix to the exterior wall near the point where your phone line enters your residence. A small hole will be drilled in the wall to thread the cable through, and we will neatly conceal it with the box. Additional tasks may be required, and we will inform you if a survey is necessary.
Your presence is not essential during this phase as long as we have access to the exterior of your property. Regardless of your decision to be present, the engineer will give you a heads-up with a phone call and may knock on your front door. Please be aware that your phone and broadband service may experience a brief interruption during this process, so having a mobile phone on hand is advisable.
Work inside your home
Typically, this occurs seven working days after the initial stage, and your presence at home will be required to allow the engineer access. The appointment is expected to last up to four hours.
Your router will be delivered by mail two days before the scheduled installation date. Please ensure it is readily available when the engineer arrives. The engineer will also bring the additional necessary equipment—a new Openreach fibre modem.
Yes, in fact at Fibrely we encourage you to use an existing router to help reduce our carbon footprint. We advise that you check that the router you intend to use is compatible with the service you are taking however we will always send you one out after if you can't get it to work.
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