Legal, plainly put.
A short set of documents that cover how we work together. Written without legalese wherever we can get away with it.
Broadband Terms and Conditions
The main contract between us for your broadband service — what we promise and what we ask of you.
Mobile Terms and Conditions
The agreement covering your Fibrely Mobile SIM-only service.
Fibrely Protect Terms and Conditions
The terms that cover Fibrely Protect and Fibrely Protect Lite online security services.
Privacy Policy
What data we collect, why we need it, and how long we keep it.
Acceptable Usage Policy
Your responsibilities when using our broadband, home phone and mobile services, including fair usage.
Complaints Policy
How to raise a complaint with us and how we'll respond.
Pricing Guide
Every price, every one-off fee, and what happens at renewal.
Other Terms and Historic Terms
Add-on terms (like WholeHome Wifi) and previous versions of documents that no longer apply to new customers.
In plain English.
Every document here is written without legalese wherever we can get away with it. If something's unclear, tell us and we'll fix it.