Acceptable Usage Policy.
Your responsibilities when using Fibrely broadband, home phone and mobile services.
The Fibrely Acceptable Usage Policy ("Policy") outlines your usage responsibilities when utilizing Fibrely Products ("Service") and any equipment provided by Fibrely in connection with the Service, including any SIM card or eSIM. This policy is an integral part of your agreement with us, along with your Customer Terms and Conditions ("T&Cs").
1. INTRODUCTION
"We"/ "Us" refers to Fibrely Ltd or any other member of the JLO Group.
"You" refers to the Contract holder and anyone else using your Service, including those who access your Service due to the removal or failure to maintain wireless encryption security on your hub.
This Policy applies to all Services We provide, including broadband, home phone, and mobile services (whether provided by physical SIM card or eSIM).
Products supplied by Fibrely Ltd on behalf of a Third-Party Company may have separate T&Cs, which also apply. Our mobile Service is provided using the networks and systems of third-party suppliers, and certain restrictions in this Policy reflect obligations We owe to those suppliers.
This policy may be amended or updated at any time. It is your responsibility to regularly check for updates at https://www.fibrely.co.uk/legal/usage-policy. Your continued use of the provided Service after any changes to this policy constitutes your acceptance of the amendments.
2. HOW YOU USE YOUR SERVICE
Our Service may only be used for personal or legitimate consumer purposes. The Account Holder remains fully responsible for any use of the Service by you or anyone else connected and is solely responsible for internet use and any Web spaces owned.
You must not:
Use Our Service for any activity that may be offensive, threatening, defamatory, racist, abusive, harassing, obscene, or indecent.
Conduct any activity that is harmful to a minor, which is strictly prohibited and may result in immediate Service termination and a report to the relevant authority.
Cause or potentially cause damage to Our or any contracted third party's name, or reputation.
Use Our Service to bulk send unsolicited emails, SMS, or other messages, whether manually or by use of automated systems (including bulk messaging platforms and automated dialling systems), applying to anything traversing your network or transmitted using your SIM or eSIM.
Allow your computer, devices, or network to be configured to disrupt the internet, Our broadband or mobile networks, or any other third-party network, or engage in any behaviour that degrades network performance or adversely affects the experience of other users.
Resell, redistribute, share, or commercially exploit any element of Our Service without prior written consent.
Establish, install, or use a device for making or routing large volumes of calls or messages, commonly referred to as a gateway device, SIM box, or GSM gateway.
Use Our Service to generate artificially inflated traffic, or for any form of call, SMS, or data arbitrage or revenue-share fraud.
Spend more than £300 a month or £50 for any single transaction when making calls across Our Services.
You are responsible for:
Materials or content you access or place online.
Your actions and statements online.
Materials or data on equipment connected to Our Services.
Websites or servers you own, run, or control using Our Services.
Ensuring your network and devices are properly protected, including firewalls, antivirus, and adequate encryption protection.
Any call, SMS, or data use made from or to your unique Caller Line Identifier (Phone Number) or your SIM or eSIM.
You must not use Our Service for anything illegal, fraudulent, or unlawful according to the Laws of the United Kingdom. This includes, but is not limited to:
Promoting or advancing criminal activities, including terrorism, human trafficking, or modern slavery.
Hacking devices, computers, systems, or networks without consent for ethical purposes.
Impersonating the identity of someone else or otherwise misrepresenting who you are, including manipulating or spoofing your Caller Line Identifier.
Infringing on a third party's copyright or intellectual property.
Sending information with forged addresses or deliberately constructed to adversely affect remote machines or other computer systems.
We may, in certain circumstances, be legally obliged to disclose information to relevant authorities, regulators, law enforcement, or other third parties. We reserve the right to notify these entities of any acts that may constitute alleged unlawful conduct.
3. ADDITIONAL TERMS FOR OUR MOBILE SERVICE
This section applies where your Service includes a mobile service, including any SIM card or eSIM We supply ("SIM").
SIMs are supplied solely for your own personal and individual use as a consumer. Unless We have explicitly agreed otherwise in writing, you must not use any SIM:
For commercial or business purposes.
In machine-to-machine (M2M) or Internet of Things (IoT) applications or devices.
With bulk SMS platforms, automated dialling systems, or other automated systems.
In a SIM box, GSM gateway, or any other device designed to make, receive, or route large volumes of calls or messages.
To resell or redistribute the Service, or otherwise share the Service with third parties on a commercial basis.
All SIMs remain the property of Us or Our suppliers at all times. You must take reasonable care of any SIM and notify us promptly if it is lost, stolen, or compromised.
Personal hotspot and tethering are permitted for your own reasonable personal use of connected devices, provided such use complies with the remainder of this Policy, including section 4 (Fair Usage).
4. FAIR USAGE
Our Services, including any allowances described as "unlimited", are provided for normal personal use by you and your household and are subject to fair usage.
Your usage will be considered excessive if it materially exceeds the usage profile of a typical residential customer, is inconsistent with normal personal consumer use, or degrades the performance of Our network or the experience of other users.
If We reasonably consider your usage to be excessive or in breach of this Policy, We may: contact you to discuss your usage; apply traffic management or restrict the speed or availability of certain features; move you to a more suitable plan; apply additional charges (having notified you first); or take any of the actions described in section 6.
5. NETWORK SECURITY
Under no circumstances may you adapt, modify, or reverse engineer any part of Our Services or the equipment We have provided, including any SIM.
6. OUR RIGHT TO PROTECT OUR NETWORK AND OTHERS
At Our sole discretion, We may run monitoring systems or undertake periodic usage checks (including monitoring of call, SMS, and data usage patterns) to ensure compliance with the terms of this policy, to detect fraud or misuse, and to protect Our network, Our suppliers, and other users. By accessing the internet or using Our mobile Service, you are deemed to have granted us permission to access and monitor your computer systems, networks, and Service usage.
If We become aware that you may have breached this policy, We reserve the right to take any action We deem appropriate, including but not limited to:
Conducting a detailed investigation into your Service usage.
Notifying you of any potential breach by email.
Contacting you to gather more information or discuss concerns.
Issuing a formal written warning.
Restricting your access to the Service.
Suspending your access to the Service with immediate effect and/or
Terminating your account with us, without notice.
Reporting any event or action to the relevant legal authority.
We will use any action as a last resort and attempt to work with you to rectify any issues, except where the breach involves fraud, unlawful activity, or serious harm to Our network, Our suppliers, or other users, in which case We may suspend or terminate the Service immediately.
7. OTHER
Copyright, trademarks, domain names, and other intellectual property rights in any content, software, or materials We provide to you belong to Our suppliers or us. We grant you a license to use these materials to receive Our Services, but you agree not to copy, modify, publish, or further distribute these materials.
We are not responsible for any third-party content or material accessible through Our Services.
If you have purchased Our broadband Service for your business and confirmed this to us, your use of that Service on a commercial basis is authorized, subject to compliance with the remainder of this agreement. This does not apply to Our mobile Service, which may only be used for personal and individual purposes in accordance with section 3, unless We have explicitly agreed otherwise in writing.
8. MAKING A COMPLAINT
If you wish to make a complaint about someone's use of the Service or concerning any content accessible over the Service, please contact us.
Questions about this document? Our team will reply within 2 working days.
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