1.1. This document is the Privacy Policy for Fibrely Limited, a member of the JLO group. Located at Charlotte House, 500 Charlotte Road, Sheffield, S2 4ER, Fibrely Limited acts as the data controller for this policy. Our primary services include fibre broadband and full fibre broadband. In this document, we are referred to as "Fibrely," "we," "us," or "our," and we are committed to the protection of your personal data.
1.2. A dedicated data protection officer is appointed to oversee our personal data protection efforts. Correspondence can be directed to: The Data Protection Officer, Fibrely, Charlotte House, 500 Charlotte Road, Sheffield, S2 4ER.
1.3. This privacy policy supersedes previous versions and is effective from January 1, 2024.
2.1. This policy applies to customers, potential customers, website users, former customers, nominated users, or individuals acting under a power of attorney.
2.2. Our services are not intended for children, and we do not knowingly collect data from children or individuals under 18 years old.
2.3. It is important that the personal data we hold about you is accurate and current. Please inform us of any changes to your personal data.
3.1. We collect various types of personal data to provide our services, including identity, contact, financial, transactional, technical, user profile, usage, marketing data, and special personal data categories.
3.2. We also collect non-personal data for statistical purposes.
4.1. Data provided by you includes information shared during service orders, inquiries, or participation in surveys, trials, or competitions.
4.2. Automated data collection occurs through service use, website visits, and mobile app usage, including the use of cookies.
4.3. We may receive data from third-party entities, public sources, and other JLO group companies.
5.1. We use collected data to enhance our services and meet various operational needs, such as identity verification, order processing, customer service improvement, marketing, debt recovery, service analysis, and legal obligations.
5.2. Your data may also be used with your explicit consent or as required by law.
5.3. We may supplement this data with third-party information to improve our service and product offerings.
6.1. Your data may be shared with external parties, including third-party service providers, professional advisors, law enforcement, potential business buyers, other JLO group companies, and regulators.
7.1. We prioritize data security but recognize the inherent risks of transmitting information via the internet.
8.1. Data processing is based on contractual necessity, legitimate business interests, legal obligations, or your consent.
8.2. Failing to provide necessary data may affect our ability to fulfil our contractual obligations.
9.1. Data may be transferred internationally, with appropriate safeguards and adherence to UK data protection laws.
10.1. Data retention follows regulatory requirements or is based on the necessity of the data collection purpose.
11.1. You have rights regarding your data, including access, erasure, correction, consent withdrawal, objection, restriction, and portability.
11.2. For more information or to exercise these rights, please contact our customer service.
12.1. Complaints about data usage can be addressed to our Data Protection Officer. If unresolved, the ICO can be contacted.
13.1. This privacy policy may be updated periodically, and revisions will be posted on the Fibrely website www.fibrely.co.uk
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