Mobile help and support.
Get the most out of your service or easily diagnose your problems with our easy to follow guides.
Mobile
Got your SIM and ready to go? Here's how to get up and running in a few minutes.
If you've got a physical SIM
Pop your old SIM out, slot the Fibrely one in, and turn your phone off and on again. You'll usually get signal within a couple of minutes.
If you've got an eSIM
You'll have received a QR code by email. On your phone, head to your mobile or cellular settings, choose "Add eSIM" or "Add mobile plan", and scan the QR code. Follow the on-screen steps and you'll be connected in a minute or two.
Nothing happening?
Give it up to 24 hours — sometimes activation takes a little while behind the scenes. After that, restart your phone, check it isn't in airplane mode, and make sure mobile data is turned on.
No signal is annoying, especially when you really need to make a call. Let's work through it.
Flick airplane mode on and off
Turn airplane mode on, wait 10 seconds, turn it off. This forces your phone to reconnect to the network and fixes a surprising number of signal issues.
Restart your phone
The old classic. Fully turn it off, wait 30 seconds, turn it back on. This works more often than you'd think.
Check where you are
Indoors, in a basement, or in a thick-walled building? Try stepping outside or near a window. Mobile signal struggles with stone walls and concrete in particular.
Try Wi-Fi Calling
If your home signal is patchy, turn on Wi-Fi Calling in your phone settings. You'll be able to make and take calls over your home broadband when mobile signal is weak.
Is it just you?
If others nearby on Fibrely Mobile have signal and you don't, it's likely your phone or SIM. If everyone's struggling, there might be a network issue in your area — check our service status page.
Calls and texts working but data won't load? Here's the quickest way to fix it.
Check mobile data is on
Sounds obvious, but it's the most common cause. Open your phone's settings, find Mobile Data (or Cellular Data) and make sure it's switched on.
Flick airplane mode on and off
Turn it on, wait 10 seconds, turn it off. Quick way to nudge your phone into reconnecting properly.
Check your APN settings
If you've just moved to Fibrely Mobile, your phone might still be set up for your old provider. Pop into your phone's mobile network settings and reset the APN, or set it to "fibrely" if there's a manual option. Most phones do this automatically when you restart.
Restart your phone
Fully off, wait 30 seconds, back on. Don't underestimate this one.
Check your data allowance
If you've used up your monthly data, things will slow right down or stop. Check your usage in the My Fibrely app.
Roaming Europe+ lets you use your Fibrely mobile in 29 European destinations without buying a travel bundle. You get 100 minutes, 100 texts and 10GB of data to use while you're abroad.
Read the full Roaming Abroad - Europe+ guide.